Start with the official identity
Confirm the program's legal name, physical address, phone number, and website. Make sure the person you speak with represents the facility you intend to contact.
Check licensing and accreditation
Ask which state agency licenses the program and verify the license with that agency. Accreditation can add useful information, but it does not replace state licensing or your own review.
Match the level of care
A professional assessment can help determine whether detox, residential, partial hospitalization, intensive outpatient, outpatient, or another level of support is appropriate.
Verify costs and insurance
Ask for written information about network status, estimated patient responsibility, deposits, refunds, transportation, and any services billed separately. Confirm benefits with the insurer directly.
Watch for pressure
Be cautious when someone guarantees results, discourages questions, refuses to explain fees, or pressures you to travel immediately without a clear clinical reason.